FAQ

Who/What is Club Tour Vegas?

It is a service specialized in the nightclub industry and day life pool parties. Its goal is to help you have the BEST Las Vegas club experience at an affordable price.

What type of services does Club Tour Vegas provides?

Las Vegas is among the best hot spots in the world to party. However, despite its wide varieties of clubs and ultra-lounges, it is difficult to make a decision on where to go. With Club Tour Vegas, you will save time and money; no need to pay for taxi fares and wait in line. Club Tour Vegas provides packages giving quick VIP access to the BEST nightclubs and lounges at the lowest affordable prices.

What type of transportation?

Club Tour Vegas provides the ultimate in entertainment vehicles for your transportation between clubs. Party buses with Live dj and fully equipped with flat screen TV’s, CD, DVD players, custom competition stereo systems with satellite radio, fiber optic, neon , strobe, and laser lighting, wet bars, mirrored ceilings, brass poles to dance on and much more. These are examples of luxury transportation included in some of the Club Tour Vegas party packages.

What is the function of a host?

In order to make sure that your night is a success, Club Tour Vegas provides a host or several (depending on the number of people) to be with you for the duration of your allocated party package time. Club tour Vegas will answer your questions and ensures that proper procedures and guidelines are met.

What means “No line” “No cover”?

Part of the party club package includes a VIP entrance. Club Tour Vegas makes arrangement with nightclubs managers to make sure that you will not wait in the general admission line or have a priority access without paying an entrance fee.

What is the latest time to reserve a nightclub package?

You can book until 8pm the same night. However, the earliest you reserve the package the better. Club Tour Vegas proceeds by “first-come, first-served basis.” Club Tour Vegas suggests that you plan a package at least a month ahead of time especially for busy holidays such as New Year’s Eve, Super bowl, March Madness, Memorial Weekend, Labor Day Weekend, Halloween, Independence Day, Saint Patrick’s Day, Cinco De Mayo, and Spring Break.

How should you dress?

Visitors can avoid dress codes mistakes. Las Vegas nightclubs require that club-goers dress appropriately in order to get in. To avoid such a frustration, it is necessary to dress in business or dressy casual attires. For instance, men “standard” is pants, button up collar shirt and dress shoes. If you do not wear the recommended “standard” clothing, Club Tour Vegas will not be responsible if you do not gain access to the club. Call us if you have any questions or concerns.

Is identification mandatory ?

Absolutely yes, because you have to be 21 years old minimum to enter Las Vegas nightclubs, the club door staff will not grand access to the club if it is not presented a proper and valid form of identification. Club Tour Vegas recommends the following valid (not expired) form of ID’s: US state driver license, military ID, green card, or passport. If you live in a foreign country, make sure to bring a valid passport only. Club Tour Vegas would not be responsible if you are denied access to the club because of student ID’s, expired ID’s, fake ID’s, broken ID’s, and any foreign ID’s. If you have any questions about identification, it is better to call Club Tour Vegas prior your arrival.

What are the Las Vegas nightclubs operation hours?

Usually, nightclubs and Ultra-lounges are opening doors around 10pm and closing around 4am or 5am except late night after-hours.

Are drinks in nightclubs included in the package?

No, the drinks are not included in any of the nightclubs. The drinks are free and unlimited in the party bus transportation only.

Are tips included in the package?

No, but your host will be greatly appreciative.

How do I get a receipt?

When you purchase a package or other services from Club Tour Vegas, an e-mail confirmation will be sent to you. Everything that was charged to you by Your Las Vegas Guide will be shown. You can use this as a receipt for your records.

How to get a copy of your receipt sent: First, add Your Las Vegas Guide LLC (dba Club Tour Vegas) customer service e-mail to your address book or safe sender list in your e-mail program. This will ensure that e-mails from Your Las Vegas Guide LLC and the financial third party Authorize.net will reach you successfully.

OUR GUARANTEE

Data security is a primary consideration for Club Tour Vegas because we accept credit and debit cards for the payments of services. To promote the security of the credit and debit card payment systems, the major card brands established the Payment Card Industry Council (PCI) to oversee its data Security Standards (DSS). Your Las Vegas Guide LLC is obligated to ensure that cardholder data is protected from a security breach. To protect cardholder’s data and mitigate financial exposure, it is imperative for Your Las Vegas Guide to comply with PCI-DSS. (See links for more information at www.elavon.com).

Your Las Vegas Guide uses the latest SSL encryption technology to ensure your personal information or data is protected when you purchase online through VISA, MASTERCARD, DISCOVER.

PRIVACY POLICY

1) Once your account is voluntarily created, Your Las Vegas Guide collects personal data such as your first and last name, physical address or postal address, e-mail address, phone number, credit card number, credit card expiration date, and credit card security ID number.

2) Your Las Vegas Guide keeps personal information private and confidential for internal use unless required by law such as subpoena.

3) When you visit Your Las Vegas Guide website, we automatically collect some information about your visit using cookies, web beacons, or log analysis software.

4) Your Las Vegas Guide website uses cookies to facilitate its function. For instance, cookies are files that contain small amounts of data. If your browser is configured to accept these files, they are stored on your computer’s hard drive. Your Las Vegas Guide uses these data files when you visit the website to identify you.

5) If you choose to subscribe to our newsletter such as to be informed about special promotions, giveaways or events, electronic messages or spams are used. If you decide not to receive it, the unsubscribe option is shown on the newsletter. It may take up to 48 hours for us to activate your request.

6) Your Las Vegas Guide privacy policy was posted August. 11, 2011. At any time, we may modify our website including the Privacy Policy. Please be aware to read it periodically. Changes or revisions to the Privacy policy indicate your agreement with the terms. Feel free to contact us by phone, mail, or e-mail if you have any questions about Your Las Vegas Guide practices.

TERMS AND CONDITIONS

1- OPERATION

Your Las Vegas Guide LLC. Owns and operates YOUR LAS VEGAS GUIDE.

2- MODIFICATION

Your Las Vegas Guide reserves the right to change or revise its ”Terms and Conditions” policy at any time. It is the client’s responsibility to read these “terms and conditions” periodically and to accept them.

3- PAYMENT

Payments are transacted through PayPal, Google Checkout, Authorize.net or other third party payment service methods. You can use a flexible payment method that allows you to pay cash on the night of the scheduled event. Gratuities are included for the bus driver. Your host does not receive gratuities from YOUR LAS VEGAS GUIDE; although not mandatory they are appreciated.

Your reservation is a receipt of the transaction and has no cash value. The receipt of the transaction is not an admission ticket to enter the clubs and therefore will not be accepted by club staff at the door.

4- CANCELLATION

Cancellations received less than 6 weeks before the event will result in the loss of the full price. A no-show or failure to arrive at the designated meeting place on time will result in the loss of the reservation and therefore no refund will be given unless you call your guide at 877-702-9584 to inform him that you are late.

5- REFUNDS

It is the responsibility of Your Las Vegas Guide and the third party payment service to communicate the refund policy to customers through their website or otherwise. If the customer requests a refund, it must be in a written form at least 6 months prior the reservation by the purchaser to Your Las Vegas Guide and to the third party payment service.

Your Las Vegas Guide cannot be responsible if you do not use your purchase, and therefore no refunds will be possible. There are no refunds for failure to arrive at the agreed meeting point or your chosen club at the agreed time.

Your Las Vegas Guide is not responsible for errors that result in the display of incorrect pricing due to an error from a third party provider. In a situation where a purchase is made based on an incorrect price, Your Las Vegas Guide reserves the right not to fulfill the order. The customer will be notified and given the option of completing the purchase at the correct price or be given the option of a full refund.

If for any reasons it is necessary for Your Las Vegas Guide to cancel an event, a full and immediate refund will be issued or otherwise an alternative possible date offered.

6- REGISTRATION

In order to be registered as a user and customer of the services, you agree to provide true, accurate, current and complete information about yourself. Failure to maintain and update information due to untrue, inaccurate, or incomplete data will result in the suspension or termination of your account for future use of the service.

Your Las Vegas Guide is concerned about the safety and privacy of all its users and customers, particularly children. You MUST BE 21 years of age minimum to register for an account.

7- COMMISSION, ACCOUNT, PASSWORD, AND SECURITY

Your Las Vegas Guide offers third parties a 25% commission for a referral that paid a full price service to Your Las Vegas Guide. Note that the full price may vary and therefore subject to change. In order to pay the commission, it is necessary to create an account with your information and password. Your Las Vegas Guide will pay the commission during the 12-month period following the date a customer used a service. Clients should always be the sole proprietor of their account and password. At any time, Your Las Vegas Guide can terminate the third parties referral program in its sole discretion. If for any reasons your account is violated, contact Your Las Vegas Guide immediately. In order to avoid any issues with the account, make sure that you exit the account at the end of each session. Your Las Vegas Guide will not be responsible for any loss, damage or any other liability for no respect of these procedures.

8- IDENTIFICATION

In order to enter Las Vegas nightclubs you must be 21 years old minimum and MUST have a valid (not expired) photo identification such as a Governmental driver license, state identification, a green card, or a military card with proof of age. Foreign tourists MUST carry a valid passport. Student identification, TAM card, or health card are NOT ACCEPTED. Your Las Vegas Guide is NOT responsible if nightclubs deny entrance. For more questions about identification, contact Your Las Vegas Guide.

9- DRESS CODE, SEARCH, DRUGS

In order to enter the best Las Vegas nightclubs you must have the proper attire. For instance, dress pants or jeans, dress shoes and button down shirt is the standard attire for male. Skirts, dresses, and dress shoes is the standard attire for female. No baggy or oversized pants or shorts, hooded shirts, flannel shirts, T-shirts, sleeveless shirts, sweat suits, string or undershirt tank tops, athletic wear, sneakers, sandals, or hats are allowed. If nightclubs deny access because of a dress code issue, Your Las Vegas Guide will not be responsible. For more questions and details contact Your Las Vegas Guide.

Patrons are subject to having their bags, backpacks, purses, or parcels searched by nightclubs door staffs before access. No food, drinks, knifes, or guns are allowed. Nightclubs enforce a zero tolerance for drugs and illegal substance possession & use. If you are in doubts about any of these restrictions please contact Your Las Vegas Guide prior to booking your event. Your Las Vegas Guide cannot be held responsible for guests failing to gain entrance to clubs due to failure to meet these restrictions.

10- PROPER BEHAVIOR

In case of intoxication or disruption, Your Las Vegas Guide reserves the right to ask the guest or his group to leave the tour with no refund possible. Your Las Vegas Guide is not responsible for denied access entry by the nightclubs staffs due to intoxication or disruptive behavior.

If a guest gets sick such as vomiting, or spills drinks in the transportation, Your Las Vegas Guide will charge a non-refundable cleaning fee not too exceed $500.

11- SCHEDULED EVENT

In order to access the nightclubs scheduled in the package, it is necessary to meet the VIP hosts first at the specified time. Failure to do so means forfeiting your right to enter the clubs. When you first meet with the VIP hosts, a wristband is given to you. However, if you lose the wristband during the night Your Las Vegas Guide will NOT give you a second one. You will not be allowed transportation without a wristband. If any issues, contact Your Las Vegas Guide or your VIP hosts as soon as possible.

Unless you have made arrangements with Your Las Vegas Guide, all seats and tables in nightclubs are reserved for customer ordering bottle service.

Drinks in nightclubs are not supplied by Your Las Vegas Guide.

If you decide to stay at a particular venue, you have the right to leave the tour, however, contact Your Las Vegas Guide or your VIP hosts first.

As part of the nightclubs package, a party bus or limousine will drive you from one venue to another. Your VIP hosts will inform you of its departure time. If you miss the transportation, Your Las Vegas Guide is not responsible. Your Las Vegas Guide and third party transportation services are not responsible for lost or stolen items left in the vehicle.

The tour ends once Your Las Vegas Guide helps you enter the last club safely. There is no transportation back to the hotel.

12- LIABILITY

Your Las Vegas Guide and its appointed transportation providers shall indemnify, defend and hold Your Las Vegas Guide and its members, managers, agents, employees, officers and owners harmless from all losses, damages, expenses and liabilities resulting from any injury to the personal property or injury to or death of any person.

13- PHOTO WAIVER

Photos or images taken by our VIP hosts during the tour may be used for advertising on our website or Facebook account, and sole propriety of YOUR LAS VEGAS GUIDE.

14- ITINERARY CHANGES

Terms and conditions of entry vary according to the venue. Each venue has the right to modify policies and procedures including changes due to special events or holidays. Your Las Vegas Guide reserves the right to move a client and his group to an alternate tour or change the club line up, alternate transportation, beverages, discounts on beverages at any time due to outside influences such as club/lounge management, corporate/convention buy outs, bus issues, the removal of a club from Your Las Vegas Guide list, over bookings, etc…

15- YOUR CONTRACT

Your contract is made under the terms and conditions detailed in this document and are subject to the Nevada Law and jurisdiction. It is agreed between all parties to this agreement that no dispute can exceed the amount originally paid to Your Las Vegas Guide. This agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes and expressly terminates any and all prior agreements and understandings, whether written or moral. No term of this agreement may be waived, modified or amended without a writing executed by both parties. If any term of this agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remainder of this agreement will continue in effect.

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